Refund policy

Return & Exchange Policy

We want you to love your order 💜

You can request a return or exchange within 7 days of receiving your order if the item arrives damaged, defective, or incorrect.

To be eligible:

• Item must be unused and in its original condition

• Original packaging is required

• Proof of purchase is needed

Please contact us before returning any item:
purply.eg@gmail.com

Non-returnable items:

• Used products

• Customized items

• Sale items

If your item arrives damaged or wrong, contact us within 48 hours after delivery with clear photos.

Refunds are processed after inspecting the returned item.